I had a serious issue with a frame of a 2009 Super 4.2 ....
After sending them the broken frame, the whole post-sales chain worked very well:
- Commençal gave me a new frame, with no questions.
- The distributor in Spain (Contorn) and the shop (
http://www.bikestocks.es/b2c/ ) managed all the stuff smoothly
thanks to all ...great brands are not only great about products but services as well