Warranty frame replacement, what do you get?

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February 07, 2012, 08:38:26 AM

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Total Voters: 251

[stubs69]

My 2nd Super 4 frame has cracked in the usual place and I have started a warranty claim via Madison.  Sent photos off as requested.  My question is what should I expect as a replacement, last time I got just the front triangle replaced.  Will I get the same or will I get a front and rear or even a complete frameset.  Also do I have any choice in the colour.  Any colour as long as it isnt white of course I am hoping for a full carbon fibre replacement frame

[NJ]

I'd get them to replace the complete frame, thats what they've been doing with the 2008 and 2009 Meta 5.5 that have been failing.

Make sure that everything from you're old frame will fit your replacement (i.e. seat post, drop outs, headset, etc) if not get them to supply replacements that fit. Why should you be out of pocket because of the poor quality of the frame.

[texanburger]

My 2nd Super 4 frame has cracked in the usual place and I have started a warranty claim via Madison.  Sent photos off as requested.  My question is what should I expect as a replacement, last time I got just the front triangle replaced.  Will I get the same or will I get a front and rear or even a complete frameset.  Also do I have any choice in the colour.  Any colour as long as it isnt white of course I am hoping for a full carbon fibre replacement frame

Eh - why don't you ask Madison?

[stubs69]

Eh - why don't you ask Madison?

Wow why didnt I think of that.  What would I do without you.

I wanted to know what to expect ie what did everyone else get.  I would look a tit if Madison offered me the front triangle when everyone else was getting a complete frameset